Driving Enhanced Customer Experience
There has been a quiet revolution over the past decade or two. I am referring to the shift from “Customer Service” to “Customer Experience.” This … Read more
empirical
Strategy and Your People: How to Sustain Success
Recently I came across an article in the July-August 2015 Harvard Business Review entitled, “People before Strategy.” (I am not sure the link will work, … Read more
People as Assets – A Practical Proposition
The challenge Last week we looked at the statement “people are our greatest asset” and found that it was more than a cliché. The definition … Read more