Customer Service: When will they ever learn?
It was a day when the words of the old song came to mind! The lesson began when I read that, after the 9/11 attack … Read more
dynamic
From Change Management to Change Mastery
Change is a fact of life. It is also a major factor in it. Increasingly so. Both the amount of change and the faster pace … Read more
How Love at Work Transforms Performance
“Fortune favours the bold.” Or, perhaps Queen Elizabeth I’s legendary rendering of the sentiment as “Faint heart never won fair maiden”, may be more appropriate … Read more
The Semantics Say It All!
Are you perhaps guilty of saying or implying this and making your employees feel Bolshie, otherwise and disengaged?
Sociable Business? Do you have a choice?
Do you keep coming across the terms social business or sociable business? They certainly seem to be more and more frequent. But do you also … Read more