A simple solution for transforming a ‘dire workplace’
Do you work in a dire workplace? The odds are that you do. At least according to Jeffrey Pfeffer, Professor of Organizational Behaviour at the … Read more
dissatisfied
Do not lose the personal touch!
They say moving house is one of the most stressful experiences of life, apart from birth, death and marriage. I can certainly vouch for that … Read more
The Core of Employee Engagement
To create the kind of strategic alignment that ensures your strategy is executed you have to build effective relationships. That starts with a clear understanding of what the individual wants, and melding that with the organisational needs. This is core but is about so much more than just employee engagement.
Naked Nights: Diary of Customer Service on a Trip to Tunis (5)
Lessons: Service Hell versus Helluva (Good) Service My latest trip to Tunis was a marked contrast to my previous 3 which had all been uneventful … Read more