Realise Your Greatest Asset
“Our people are our greatest asset” How often have your heard that statement from an organisational leader? I bet you have and more than once! … Read more
demotivating
Driving Enhanced Customer Experience
There has been a quiet revolution over the past decade or two. I am referring to the shift from “Customer Service” to “Customer Experience.” This … Read more
Cats, Caterpillars and Business
Have you ever noticed how sensitive a cat’s fur is? Barely touch a sleeping cat and it will twitch where you touch it. It’s purely … Read more
Why do you do?
“How do you do?” That statement was an integral part of my upbringing. My parents taught us to say that whenever we met someone new. … Read more