Naked Nights: Diary of Customer Service on a Trip to Tunis (4)
Day 6: The Return Thus it was that 5:30 a.m. the next morning saw me sitting on my computer bag trying to fit in all … Read more
customer
Naked Nights: Diary of Customer Service on a Trip to Tunis (3)
Days 4 and 5: Plumbing the Depths. It seemed that my faith was futile. The next 2 days brought more of the same. I persisted … Read more
Naked Nights: Diary of Customer Service on a Trip to Tunis (2)
Days 2 and 3: The Saga of Socks and Shoes. Unfortunately over the next couple of days things got worse. At the end of Day … Read more
Naked Nights. A Diary of Customer Service on a Trip to Tunis. (1)
Arrival and Day 1 It has to be every traveller’s nightmare! Dread turned to disbelief and then rapidly to dismay as the luggage carousel … Read more
Overcome the Negatives of Globalisation
We all know, and it is universally acknowledged, that globalisation has dramatically increased competition and created unprecedented demands to be more responsive to customer needs … Read more
Does it have any real value?
You do not have to be over 21 to have experienced it. Nonetheless, the likelihood is that if you are over 21 you almost certainly … Read more
Chickens, Eggs & Employee Engagement
Employee Engagement: is it an attitude or is it a behaviour? Does it make any difference? Now, you might be inclined to think that is … Read more
“Killer Service!”
This past week I encountered two extremes of “killer service” worth sharing. The first instance was when a friend, who had asked me to give … Read more