Can you not just imagine how this would transform your business and its performance and results? There is no magic formula but this could be the closest thing. So what are you waiting for?
Yesterday I rediscovered the joys of travelling by train in the UK and spent over 5 hours travelling for a lunchtime meeting only 32 miles … Read more
In a recent blog Anna Farmery questions whether companies that claim to treat their employees like customers have it completely the wrong way round. While … Read more
“In order to be a leader a man must have followers. And to have followers he must have their confidence.” Dwight D Eisenhower Simple yet … Read more
“Flaming enthusiasm, backed up by horse sense and persistence, is the quality that most frequently makes for success.” Dale Carnegie This past Saturday I had … Read more
“Business starts and stops with one thing – the Customer!” There aren’t many in the business world who would disagree with that. Or with the … Read more
To build a ‘customer first’ culture the customer must come second. ‘Customer care’ is impossible without ‘people care’ first. “Your people must come first because … Read more
Are you sailing blithely into it or are you steering well clear? This week I came across an MIT Sloan Business Insight article (“How to … Read more
“A job for life” – a “consummation devoutly to be wished” or the next closest thing to hell on earth? I guess the answer to … Read more
Business is ultimately about meeting the customer’s needs, which is why for so long ‘Customer Satisfaction’ has been the primary CRM measure. Yet surveys indicate … Read more