Searching For Better
There can be little doubt that the world is in crisis. The number of issues humanity is facing seems to increase daily. Soaring inflation and … Read more
corporate
Building Your Brand
As a business leader you invest a fair proportion of your time in your organisation’s brand – consciously and unconsciously. Your efforts are conscious when … Read more
Who Didn’t Voice Their Concerns?
If you think about it, no organisational failure of any magnitude can come as a surprise. Someone, somewhere, was aware that things were not right. … Read more
Shape Sustained Organisational Success by Building it into Your DNA
In 1991 Charles Handy concluded that the basic purpose of an organisation is to perpetuate itself within the context of the environment in which it … Read more
The New Need to Build a Better Business Model
You couldn’t have made it up! In a world where the excesses of business have fuelled strong – sometimes violent – protests against capitalism and … Read more
How the Learning Cycle Fits into Organisational Development
This is key: while you intuitively understand that your organisation is the aggregate of the people who work in it, you must consciously recognise that every person is an individual. Maximising your organisational learning means maximising individual employee learning. Thus creating a learning organisation, with an effective continuous improvement programme that secures your organisational development, necessitates ensuring you introduce mechanisms that will identify and circumvent the limiting effects of these filters. Your business demands nothing less.
Light in dark times
Sustainability has to include sustainability of the organisation itself. Paradoxically that demands an external focus.
Poor Customer Service: What is it with banks?
It is not the customer who is the source of profit, but the service provided to customers.
Employee Engagement is an Attitude, not a Project!
Do you ALWAYS wake up with a desire to jump straight out of bed and meet the day? I doubt it. Even if you do … Read more
“Double Standards”
The recent announcement that Network Rail bosses are getting 6 figure bonuses despite failing to achieve corporate targets hardly caused a ripple. Apart from the … Read more