Customer Service: When will they ever learn?
It was a day when the words of the old song came to mind! The lesson began when I read that, after the 9/11 attack … Read more
continuous improvement
Beyond Motivation: The 3 key elements of 21st century management & how to embed them
Can you not just imagine how this would transform your business and its performance and results? There is no magic formula but this could be the closest thing. So what are you waiting for?
Breaking the vicious cycle of distrust
How important is trust to you? No relationship where trust is undermined, destroyed or non-existent is a healthy relationship. Distrust is a vicious circle that … Read more
Amazing snowflakes or high potentials
Don’t you just love it when you come across someone who is truly inspiring? I was fortunate to meet someone like this recently. His open … Read more
Reaching for the sky in performance improvement?
Performance improvement. Are you struggling for it? Is your organisation? Don’t worry – you are not alone. A quick search on performance improvement in Google … Read more
Why people have to be MAD to engage!
The desire to make a difference is possibly one of the greatest motivational drivers we have as human beings. That's because it validates our sense … Read more
Lean … and Green!
One aspect of Lean Management has had surprisingly little publicity and I cannot help wondering, "Why not?" Is it possible that the potential has not … Read more
Heart Power, Commitment & Continuous Improvement
“Once a man has made a commitment to a way of life, he puts the greatest strength in the world behind him. It is something … Read more