competition

Good Leadership and Organisational Well-Being

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Continuing with the last week’s theme and pursuing the subject of leadership and the question of whether or not you are a good leader, another … Read more

Achieving the Remarkable

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Achieving the remarkable is truly a team effort, for both an individual and an organisation. It depends on every member of the team doing their best, personally and collectively. You could say it is the result of a number of PBs. So if you want an organisation that achieves the remarkable and creates WOW! you need to recognise that ‘Every Individual Matters.’

Overcome the Negatives of Globalisation

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We all know, and it is universally acknowledged, that globalisation has dramatically increased competition and created unprecedented demands to be more responsive to customer needs … Read more

“Killer Service!”

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This past week I encountered two extremes of “killer service” worth sharing. The first instance was when a friend, who had asked me to give … Read more