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Why Employee Engagement is Essential and How to Ensure It

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When you do that you have engendered the employee engagement which, the data shows, is the foundation for solid teamwork that gives you the organisational integrity to deliver your strategy, transform your results and sustain your success.

Poor Customer Service: What is it with banks?

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It is not the customer who is the source of profit, but the service provided to customers.

How to break the cycle of poor industrial relations

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The centuries-old struggle of employers versus employees shows little or no sign of abating.  There were two clears signs of that this week. The first … Read more

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