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Well-being, employee engagement and ownership

September 21, 2025April 3, 2014 by Bay Jordan

All these massive benefits begin by simply recognising that employees are people and not resources.

Categories Business Strategy, change management, Customer Service, Employee Engagement, employee ownership, Leadership, People Management Tags autonomy, balanced, benefits, commitments, conflicting, create, decision, definition, demands, different, emotional, employee, employees, engaged, engagement, feeling, flexibility, fulfilled, good, health, honest, individual, intrinsic, management, massive, mastery, motivators, ownership, paternalistic, people, physical, potential, priority, psychological, purpose, relationship, resources, responsibility, roles, tension, trusting, well-being Leave a comment

Naked Nights: Diary of Customer Service on a Trip to Tunis (5)

September 21, 2025February 21, 2014 by Bay Jordan

Lessons: Service Hell versus Helluva (Good) Service My latest trip to Tunis was a marked contrast to my previous 3 which had all been uneventful … Read more

Categories Business Strategy, change management, Customer Service, Employee Engagement, employee ownership, People Management, Performance measurement, War for Talent Tags accountability, Air France, angry, commitments, cost-effective, customer, customers, dissatisfied, employee, engaged, engagement, experience, lessons, mentality, ownership, service, universal Leave a comment
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