Driving Enhanced Customer Experience
There has been a quiet revolution over the past decade or two. I am referring to the shift from “Customer Service” to “Customer Experience.” This … Read more
bonus
How effective is your incentive remuneration, really?
Who doesn't like a bonus? It is always nice to get more in your pay packet than usual. A bonus naturally make you feel good … Read more
“Double Standards”
The recent announcement that Network Rail bosses are getting 6 figure bonuses despite failing to achieve corporate targets hardly caused a ripple. Apart from the … Read more