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Rigid rules and the bankruptcy of customer service

September 21, 2025March 4, 2014 by Bay Jordan

Rigid rules bankrupt customer service and ultimately businesses too!

Categories Business Strategy, change management, Employee Engagement, employee ownership, People Management, Performance measurement, War for Talent Tags bank, banking, bankrupt, bankruptcy, business, customer, extorting, financial, malaise, Ombudsman, rigid, robbery, rules, Santander, service, small, systems Leave a comment

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