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bankrupt

Legally right or morally right?

September 19, 2025November 12, 2015 by Bay Jordan

I don’t know why. It is not a column I normally read. But somehow my eye was drawn to the report of a man who … Read more

Categories Business Strategy, Current Affairs, Customer Service, Employee Engagement, Human Capital, Leadership, People Management Tags bankrupt, compensation, customer, employee, engagement, ethical, experience, legal, legally, legitimate, morally, profits, right, trust 1 Comment

Rigid rules and the bankruptcy of customer service

September 21, 2025March 4, 2014 by Bay Jordan

Rigid rules bankrupt customer service and ultimately businesses too!

Categories Business Strategy, change management, Employee Engagement, employee ownership, People Management, Performance measurement, War for Talent Tags bank, banking, bankrupt, bankruptcy, business, customer, extorting, financial, malaise, Ombudsman, rigid, robbery, rules, Santander, service, small, systems Leave a comment
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