Good Leadership: It’s All about Value
Continuing with the recent theme of leadership and the question of whether or not you are a good leader, here is something else you can … Read more
banking
Light in dark times
Sustainability has to include sustainability of the organisation itself. Paradoxically that demands an external focus.
Rigid rules and the bankruptcy of customer service
Rigid rules bankrupt customer service and ultimately businesses too!
The Downside of Performance Measurement
Oscar Wilde once said, “Moderation is fatal. Nothing succeeds like excess.” Maybe he was right, although it is difficult to judge without knowing the context … Read more