The Employee Engagement Profit Chain
The motherlode of wealth runs not through the executive corridors but through the vocational landscape of frontline employees.” I know I quoted this, from “Firms … Read more
The motherlode of wealth runs not through the executive corridors but through the vocational landscape of frontline employees.” I know I quoted this, from “Firms … Read more
What is the key driver of the success of your business? Pause and take some time to think about the answer to that question. When … Read more
Energy, food, fuel – the costs of all the basic essentials of life are increasing dramatically and rapidly. No wonder there is concern about inflation … Read more
There can be little doubt that the world is in crisis. The number of issues humanity is facing seems to increase daily. Soaring inflation and … Read more
It’s true: you don’t know what you don’t know! So, logically, you cannot miss it. But that does not justify the old adage that “ignorance … Read more
VUCA is an acronym increasingly widely used to describe the operating climate you, like most organizations, face today: Volatile, Uncertain, Complex and Ambiguous. This environment … Read more
“Management is not leadership.” Those bald words are from John Kotter’s 2012 updated preface to his 1996 book “Leading Change.” He makes the statement to … Read more
The idea was novel. It had promise. It was exciting. Yet part of me still baulked. “People won’t take me seriously.” “I will be ridiculed.” … Read more
You don’t have to be a leader to be aware of the pace of change and the challenges of competing and surviving in today’s global … Read more
When will we learn, or, as Bob Dylan put it, “When will we ever learn?” That is the question I found myself pondering after reading … Read more