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Naked Nights: Diary of Customer Service on a Trip to Tunis (5)

September 21, 2025February 21, 2014 by Bay Jordan

Lessons: Service Hell versus Helluva (Good) Service My latest trip to Tunis was a marked contrast to my previous 3 which had all been uneventful … Read more

Categories Business Strategy, change management, Customer Service, Employee Engagement, employee ownership, People Management, Performance measurement, War for Talent Tags accountability, Air France, angry, commitments, cost-effective, customer, customers, dissatisfied, employee, engaged, engagement, experience, lessons, mentality, ownership, service, universal Leave a comment
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