The Employee Engagement Profit Chain
The motherlode of wealth runs not through the executive corridors but through the vocational landscape of frontline employees.” I know I quoted this, from “Firms … Read more
The motherlode of wealth runs not through the executive corridors but through the vocational landscape of frontline employees.” I know I quoted this, from “Firms … Read more
It often seems that people stand in the way of their own success. They get so focused on whatever they are trying to achieve that … Read more
It has been an extraordinary week. It is as though the whole world has aligned with my endeavours. New light has radiantly illuminated my inner convictions … Read more
This is key: while you intuitively understand that your organisation is the aggregate of the people who work in it, you must consciously recognise that every person is an individual. Maximising your organisational learning means maximising individual employee learning. Thus creating a learning organisation, with an effective continuous improvement programme that secures your organisational development, necessitates ensuring you introduce mechanisms that will identify and circumvent the limiting effects of these filters. Your business demands nothing less.
Performance reviews remain in the news. Last week I wrote about Accenture’s abandoning them, but this week came the even more shattering news that GE … Read more
The new Zealise “Triple A Employee ® Model”: a system to help you assess performance on an ongoing basis whilst simultaneously reinforcing the key elements of all your endeavours to engender and sustain employee engagement.
It seems unheard of to make a US marine cry – especially in public. So to achieve this through something that can only be described … Read more
Yesterday Sainsbury announced the replacing of their “Customer Service and Colleague Director” with “HR Director.” Perhaps it is only to saving printing costs and make … Read more