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Mitigating the Cost of Living Crisis

October 22, 2025June 17, 2022 by Bay Jordan

Energy, food, fuel – the costs of all the basic essentials of life are increasing dramatically and rapidly. No wonder there is concern about inflation … Read more

Categories Business Strategy, change management, Current Affairs, Employee Engagement, employee ownership, Happiness at work, Human Capital, Leadership, Lean Organisations, Organisational culture, People Management, Performance measurement, Redundancy (Mass Layoffs) Tags account, assets, attention, business, capability, capacity, cost of living, crisis, employees, energy, goals, hires, humanity, inflation, investing, layoffs, manage, matters, model, partnership, payday, performance, redundancy, survey, survive, transform, treat, value Leave a comment

Realise Your Greatest Asset

September 19, 2025July 23, 2020 by Bay Jordan

“Our people are our greatest asset” How often have your heard that statement from an organisational leader? I bet you have and more than once! … Read more

Categories Business Strategy, Customer Service, Employee Engagement, Human Capital, Leadership, Lean Organisations, Learning and development, Organisational culture, People Management, Performance measurement Tags account, align, asset, catalyst, challenging, communication, continuous, convention, culture, customer, delightful, delivers, demotivating, disengaged, distressing, efforts, emplyees, environments, experience, fault, Godin, greatest, improvement, incentives, invest, leader, listening, manage, management, model, optimum, overscheduled, peer-to-peer, people, realise, reinforcement, results, service, system, top-down, training, treat, under-resourced, undertrained, unsatisfactory, worth Leave a comment

Physics, Psychology and Business

September 19, 2025June 26, 2018 by Bay Jordan

Newton’s 3rd Law of Physics. You might not remember it is as that but you almost certainly know it or have heard of it:  “For … Read more

Categories Business Strategy, change management, Employee Engagement, employee ownership, Human Capital, Leadership, Learning and development, Organisational culture, Performance measurement, Redundancy (Mass Layoffs), Talent Management Tags account, accounting, agility, aligned, business, change, commercial, compartmentalise, consequence, contribution, convention, crisis, development, economic, effort, employee, empowerment, engagement, environmental, equal, human, improvement, law, learning, model, Newton, opposite, organisation, ownership, physics, production, productivity, profit, psychology, reaction, redundant, relationship, resources, results, ROI, strategically, structures, technology, transform, universal Leave a comment

Good Leadership: It’s All about Value

September 19, 2025February 23, 2017 by Bay Jordan

Continuing with the recent theme of leadership and the question of whether or not you are a good leader, here is something else you can … Read more

Categories Business Strategy, change management, Customer Service, Employee Engagement, Human Capital, Leadership, Organisational culture, People Management, Performance measurement, Redundancy (Mass Layoffs) Tags account, accountability, banking, behaviour, business, capital, economic, environment, financial, focus, good, Harvard, leadership, long, management, market, measure, outperformed, people, performance, price, profit, Review, services, short, term, value Leave a comment

Meeting Management’s Greatest Challenges

September 19, 2025December 3, 2015 by Bay Jordan

Apparently there are seven major challenges currently occupying the minds of business leaders and causing them concern. At least, that is what the conference speaker … Read more

Categories Business Strategy, change management, Customer Service, Employee Engagement, employee ownership, Human Capital, People Management, Talent Management Tags abuse, account, assets, bridge, challenges, contribution, customer, diversity, divide, employee, energy, engagement, enterprise, enthusiasm, equitable, expendable, experience, extrinsic, fulfilled, human, improve, incentives, management, manipulation, market, optimizing, organizational, people, primary, proactive, productivity, resource, retaining, reward, structure, talent, workforce Leave a comment

Why Valuing Employees Makes Sound Business Sense

September 20, 2025March 19, 2015 by Bay Jordan

The 3 P’s – Product, Process and People – are defined as the key elements of any organisation. Yet service is an integral part of product – and even THE product in a service organisation – while process also necessitates some human intervention somewhere along the line. This means that people are actually key to all three elements. Surely, this has to make people your most important asset.
In which case it seems imperative that you should account for, manage and treat them as such.

Categories Business Strategy, change management, Current Affairs, Customer Service, Employee Engagement, employee ownership, Human Capital, Leadership, People Management, Performance measurement, Talent Management Tags account, asset, costs, employees, engaged, greatest, headcount, manage, management, message, organisation, P's, paradox, people, process, product, savings, service, subliminal, treat, value, valuing Leave a comment

Lies, damned lies, statistics … and accounts?

September 21, 2025March 8, 2013 by Bay Jordan

You see these accounts showed that operating profits had grown by 1.487 billion currency units over the 10 years. Pretty impressive, I am sure you will agree. However, during this time – the same 10 years – the accounts showed that the staff costs had decreased by 2.014 billion currency units. That means the staff cost savings were 136% of the increased profits, due largely to average employee numbers being reduced by 110,000 people.

Categories Business Strategy, change management, Current Affairs, Employee Engagement, Human Capital, Leadership, People Management, Performance measurement, Weblogs Tags account, accounts, analysis, audited, change, commerce, conventional, corporate, costs, criterion, CSR, decline, demoralising, depressing, destabilising, economically, economics, employee, engagement, expense, green, investment, laying off, management, maximise, numbers, operating, people, productivity, profits, published, reduced, responsibility, social, staff, sustainability, unemployment, wisdom 5 Comments
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