No Mas! It’s Time to Make a Stand!
You could count all the words of Spanish I know on one hand, but “No Mas!” is a phrase I remember well (thanks to an … Read more
The Great Training Robbery
Much as I would like to take credit for (what I think is) a catchy headline, it is actually inspired by an October 2016 Harvard … Read more
Engendering & Embedding Engagement for a High-Performance Culture
It often seems that people stand in the way of their own success. They get so focused on whatever they are trying to achieve that … Read more
Truth, Trust & True Leadership
“At any level of management, you took the job knowing that the role put you in charge and on the hot seat for every success … Read more
How to Improve Real-World Leadership Practice
“The science of leadership is well established.” So says Tomas Chamorro-Premuzic, a Professor of Business Psychology at University College London. This premise enables him to … Read more
Avoid the Unfortunate Consequences of The People Paradox
Have you ever heard of The People Paradox? I hadn’t either, although I was well aware of Lord Acton’s famous quote that, “Power corrupts and … Read more
Human Governance: Golden Rule or Platinum?
Last week I wrote about The Golden and Platinum Rules in the context of Customer Experience. Today I want to discuss them in the broader … Read more
Customer Experience: Golden Rule or Platinum
For some time now, I have been aware of the Platinum Rule. I have, however, remained sceptical and largely ignored it. After all, the Golden … Read more
A Better Way than Worker Cooperatives and ESOPs
And that is not all. You might even go so far as to say that, rather than espousing the “socialist” label so often associated with worker cooperatives, the ‘Every Individual Matters’ model takes the capitalist imperative to a new level and extends all the benefits of the capitalist model to your employees. It recognises and rewards the investment of both investors and employees, and ensures they work together to reap the rewards of their mutual contributions in a more effective, more productive and less wasteful system.
The Power of Remarkable
It could hardly have been better timed. After writing last week about achieving the remarkable, I received a newsletter from Charles Bennett, Partner and Thought … Read more