People Effectiveness: The El Dorado
There can be little doubt that the winds of change are sweeping through the field of people management. While traditional HR is increasingly being outsourced, … Read more
Is Management the Brake on Performance
If you had a squeaky door that was driving you nuts, would you decide to wait until it had stopped squeaking before you oiled it? … Read more
Meaning & Purpose
“The fundamental responsibility of authentic strategic leadership is to provide meaning and purpose for the activities of all people within the organisation through effective and … Read more
Sounding the Charge!
“Companies like to promote the idea that employees are their biggest source of competitive advantage. Yet the astonishing reality is that most of them are … Read more
Who is to blame
In my last blog about the fiasco on the British rail network and the inability to complete scheduled engineering works over the holiday season, I … Read more
Thought & Organisation Building
“First comes thought, then the organisation of that thought into ideas and plans. Then transformation of those plans into reality.” Napoleon Hill On the surface … Read more
“The New Metrics!”
“Today’s approach to measuring financial performance is geared excessively to the capital-intensive operating styles of 20th-century industrial companies. It doesn’t sufficiently account for factors such … Read more
“That’s not my job!”
There can’t be anyone who has not heard that statement at some stage in their lives. The thing is that it has most likely been … Read more
There, but for the grace…!
Her Majesty’s Revenue, Customs & Excise managing to ‘lose’ the records of 25 million taxpayers has to be a record for ‘customer’ disservice. But is … Read more
Pursuing ” ‘Killer’ Service”
“Good customer experience can insulate businesses from the effects of competition on their margins.” (John Hughes: Director of Awards Management) It was no … Read more