Motivation: The Rainbow’s End?
“It is not the job of the manager to motivate employees. That is impossible. It’s a manager’s job to create a happy work environment in … Read more
Mistakes: A disaster or an opportunity?
“We all make mistakes. Anyone willing and determined to strive for something better will probably make more mistakes than someone who provides only status quo … Read more
“The growth of a company is really the aggregate of the growth of its individuals.”
This ‘no-brainer’ statement is actually a serious indictment on the management of most organisations, who just don’t ‘get it.’ Don’t believe me? Then just ask … Read more
“Companies earn the bad attitudes of their people.”
That is certainly a statement that doesn’t pull any punches! And, if it is true, then the Towers Perrin 2007 Global Workforce Survey revealing that … Read more
The Customer Is NOT Always Right
I have always thought the statement “The customer is always right” was a rather sweeping presumption that was at best questionable and at worst downright … Read more
Who drives customer experience?
Business is ultimately about meeting the customer’s needs, which is why for so long ‘Customer Satisfaction’ has been the primary CRM measure. Yet surveys indicate … Read more
It’s all about the people!
Business is not complicated. In essence it is simply a case of people finding a way to deliver a product or service to other people … Read more
What is so special about footballers?
Like many people I often ponder the lives of footballers who earn as much or more in a week than I earn in a year, … Read more
Judge not!
It is stating the obvious to say we are all different and hence we all do things differently. Yet this is probably THE single biggest … Read more
Just who is running the business?
We all have stories of struggles with bureaucracy gone crazy; where common sense appears to have flown totally out of the window and we have … Read more