Changing Rules
With the dramatic events in the financial services industry over the past few weeks and the world’s bastion of capitalism and the free market economy … Read more
How’s Your Service
“If things are not going well with you, begin your effort at correcting the situation by carefully examining the service you are rendering, and especially … Read more
Shaping Behaviour
“Watch your thoughts They become your wordsWatch your words They become your actionsWatch your actions They become your habitsWatch your habits They become your characterWatch … Read more
No-one is Insignificant
“No man is so insignificant as to be sure his example can do no hurt.” Lord Clarendon Rather a negative thought that one, … Read more
The Power of Appreciation!
“The deepest principle of human nature is the craving to be appreciated.” William James I found it! For weeks I have been searching for … Read more
What sort of boss are you?
“A bad boss creates a morale crisis.” Ricardo Semler: The Seven-Day Weekend Given the statistics for disengaged employees, there are clearly a phenomenal number … Read more
Complimentary Offers
“The greatest compliment ever paid me was when one asked me what I thought and listened to my answer.” Henry David Thoreau This certainly … Read more
Being Better
“Business starts and stops with one thing – the Customer!” There aren’t many in the business world who would disagree with that. Or with the … Read more
Heart Power, Commitment & Continuous Improvement
“Once a man has made a commitment to a way of life, he puts the greatest strength in the world behind him. It is something … Read more
Maximising the Value of the Workforce
“More than ever, today’s global organisations are focusing their time and attention on maximising the value of their workforces.” Those are the opening words of … Read more