Organizational Synergy through Empowerment and Teamwork
Synergy. That is a word that may not seem to be as popular or prolific as it once was. Yet that doesn’t make it any … Read more
Strategy Gaps and Change Management Failure: An Insight
Do you have a strategy-execution gap? This may not be something you would readily admit, even to yourself. But, please pause for a moment and … Read more
From Change Management to Change Mastery
Change is a fact of life. It is also a major factor in it. Increasingly so. Both the amount of change and the faster pace … Read more
Why leadership is imperative, and how you can unleash it in your organisation.
“Management is not leadership.” Those bald words are from John Kotter’s 2012 updated preface to his 1996 book “Leading Change.” He makes the statement to … Read more
Driving Enhanced Customer Experience
There has been a quiet revolution over the past decade or two. I am referring to the shift from “Customer Service” to “Customer Experience.” This … Read more
Slip the Surly Bonds of Misguided Management Theory
You cannot help wondering what management lessons need to be learned from the Grenfell Tower Fire disaster. Undoubtedly the Inquiry will highlight many. Yet it … Read more
Who Didn’t Voice Their Concerns?
If you think about it, no organisational failure of any magnitude can come as a surprise. Someone, somewhere, was aware that things were not right. … Read more
Breaking the Barriers to Change
Change has been endemic in business for decades. Yet identifying, initiating and implementing it successfully has never been straightforward and results almost invariably fall short … Read more
A Key to Optimising Your Human Capital
The perpetual balancing act between selfishness and selflessness, or self-interest and group-interest, is evolutionarily fundamental. So much so that it has been described as “The … Read more
Strategy and Your People: How to Sustain Success
Recently I came across an article in the July-August 2015 Harvard Business Review entitled, “People before Strategy.” (I am not sure the link will work, … Read more