When you do that you have engendered the employee engagement which, the data shows, is the foundation for solid teamwork that gives you the organisational integrity to deliver your strategy, transform your results and sustain your success.
Rigid rules bankrupt customer service and ultimately businesses too!
Lessons: Service Hell versus Helluva (Good) Service My latest trip to Tunis was a marked contrast to my previous 3 which had all been uneventful … Read more
At the European Association of Change Management Professionals (ACMP) conference in London earlier this week, a speaker introduced us to Neuroscience, a clearly complex topic … Read more
Do you ever sense that things are too complicated? I do. And two things make the feeling even worse:- The increasing frequency with which it … Read more
Are people’s capabilities diminishing? Our own observations would suggest otherwise. Likewise science would probably point to the opposite. So why has talk of the “War … Read more
Ah, the “Law of Unforeseen Consequences!” It is now 15 years since McKinsey first published their article, “The War for Talent.” I wonder whether anyone … Read more
Are you really surprised? Sometimes it seems that we research things where we should – certainly if we are worth our salt – already know … Read more
If you understand, remember and practice the philosophy that the more successful, fulfilled people you have in your organisation, the more successful your organisation will be. But to do that, you have to avoid the talent trap and remember you are managing people, not talent.
It should be obvious to any manager worth his salt – especially an HR manager – that developing talent and engaging people are one and the same thing!