Why do you do?

“How do you do?” That statement was an integral part of my upbringing.  My parents taught us to say that whenever we met someone new.  … Read more

The Essence of Employee Engagement: What it takes – and delivers

Now you can understand why employee engagement is not an airy-fairy, feel-good concept that HR is trying to foist upon you, but an essential part of business and something that you are – or should be – doing as an integral part of leading your organisation. This is where engagement and success come together. Without employee engagement your success will always be limited.

It’s about people management – not talent management!

To function effectively and sustain success any business, regardless of its type, has to be more organic: to operate more as an organism than an organisation. This means you have to create an environment where everyone works together to meet the organisational purpose.The collective capability is what creates the precision that powers and propels performance and sustains success.

People as Assets – A Practical Proposition

The challenge Last week we looked at the statement “people are our greatest asset” and found that it was more than a cliché. The definition … Read more

A spectacular own goal!

For a profession that vociferously proclaims its right to a place at the high table of management the HR profession is remarkably adept at undermining … Read more

Ban the Rule Books and Performance Management

If nobody ever sets out to do a bad job, why do we need to spend so much time and effort controlling how people do/did their work?

Poor Customer Service: What is it with banks?

It is not the customer who is the source of profit, but the service provided to customers.

Getting off the bonus treadmill!

The festive holidays are over; as ever sped on their way by the bonus season and some promise of reward for reluctant returnees. Yet here … Read more

Realising Resolutions: How to Avoid Resolutions Becoming Regrets

It’s that time of the year when you are likely rising to the challenge of keeping your New Year resolutions. And as you do, you … Read more

Management, Manipulation and Employee Engagement

If you are striving to be a better manager – which, as a self-respecting manager you undoubtedly are – you may find it helpful (even … Read more