Silo-thinking: even if unfamiliar with the term, you are likely familiar with its effects. That’s because the root of silo-thinking is differentiation and distinction. And … Read more
VUCA is an acronym increasingly widely used to describe the operating climate you, like most organizations, face today: Volatile, Uncertain, Complex and Ambiguous. This environment … Read more
Change is a fact of life. It is also a major factor in it. Increasingly so. Both the amount of change and the faster pace … Read more
You cannot help wondering what management lessons need to be learned from the Grenfell Tower Fire disaster. Undoubtedly the Inquiry will highlight many. Yet it … Read more
“Mine!” Who hasn’t heard a young child say that? The concept of ownership is one of our most primitive senses. Indeed, I once read that … Read more
“Mine!” “No! Mine!” How often have you seen that scenario play out? I certainly found it a recurring theme over the holidays as I watched … Read more
You could count all the words of Spanish I know on one hand, but “No Mas!” is a phrase I remember well (thanks to an … Read more
Much as I would like to take credit for (what I think is) a catchy headline, it is actually inspired by an October 2016 Harvard … Read more
“At any level of management, you took the job knowing that the role put you in charge and on the hot seat for every success … Read more
Last week I wrote about The Golden and Platinum Rules in the context of Customer Experience. Today I want to discuss them in the broader … Read more