Performance measurement

The Power of Ownership

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I have long championed employee ownership, which is a key element of my ‘Every Individual Matters’ Model. It has always seemed self-evident to me that … Read more

A Powerful New Social Contract

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It’s true: you don’t know what you don’t know! So, logically, you cannot miss it. But that does not justify the old adage that “ignorance … Read more

How’s Your Customer Service?

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I bet you are doing more to monitor customer experience than ever before. That’s a pretty safe bet because technology has simply made it so … Read more

Meeting The Need For Transforming Leadership

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In his book, “Leadership” the Pulitzer Prize winning author, James MacGregor Burns defines leadership as, “The reciprocal process of mobilizing, by persons with certain motives … Read more

Transformation or Reformation

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What’s the difference anyway? That is the question I found myself asking. I was reading the Pulitzer Prize winning author, James MacGregor Burns’ book “Leadership” … Read more

How Silo-thinking Spreads, Smothers Synergy and Suffocates Strategy

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Silo-thinking: even if unfamiliar with the term, you are likely familiar with its effects. That’s because the root of silo-thinking is differentiation and distinction. And … Read more

How to ‘Bazooka VUCA’

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VUCA is an acronym increasingly widely used to describe the operating climate you, like most organizations, face today: Volatile, Uncertain, Complex and Ambiguous. This environment … Read more

Organizational Synergy through Empowerment and Teamwork

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Synergy. That is a word that may not seem to be as popular or prolific as it once was. Yet that doesn’t make it any … Read more

Why leadership is imperative, and how you can unleash it in your organisation.

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“Management is not leadership.”  Those bald words are from John Kotter’s 2012 updated preface to his 1996 book “Leading Change.” He makes the statement to … Read more

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