No-one is Insignificant
“No man is so insignificant as to be sure his example can do no hurt.” Lord Clarendon Rather a negative thought that one, … Read more
People Management
What sort of boss are you?
“A bad boss creates a morale crisis.” Ricardo Semler: The Seven-Day Weekend Given the statistics for disengaged employees, there are clearly a phenomenal number … Read more
Complimentary Offers
“The greatest compliment ever paid me was when one asked me what I thought and listened to my answer.” Henry David Thoreau This certainly … Read more
Being Better
“Business starts and stops with one thing – the Customer!” There aren’t many in the business world who would disagree with that. Or with the … Read more
Heart Power, Commitment & Continuous Improvement
“Once a man has made a commitment to a way of life, he puts the greatest strength in the world behind him. It is something … Read more
Dare to care!
To build a ‘customer first’ culture the customer must come second. ‘Customer care’ is impossible without ‘people care’ first. “Your people must come first because … Read more
More on People Management
"Talent-management processes can’t work if managers don’t think it is important to develop their people” This, the sub-title of a 2006 McKinsey report titled “The … Read more
A Perfect Storm
Are you sailing blithely into it or are you steering well clear? This week I came across an MIT Sloan Business Insight article (“How to … Read more
Key to Change Management
"When you through changing … you’re through” Wise words, and applicable to both people and organisations. Change is continuous and the challenge of modern life … Read more
Can’t get no satisfaction?
“A job for life” – a “consummation devoutly to be wished” or the next closest thing to hell on earth? I guess the answer to … Read more