“Management is not leadership.” Those bald words are from John Kotter’s 2012 updated preface to his 1996 book “Leading Change.” He makes the statement to … Read more
There has been a quiet revolution over the past decade or two. I am referring to the shift from “Customer Service” to “Customer Experience.” This … Read more
You cannot help wondering what management lessons need to be learned from the Grenfell Tower Fire disaster. Undoubtedly the Inquiry will highlight many. Yet it … Read more
If you think about it, no organisational failure of any magnitude can come as a surprise. Someone, somewhere, was aware that things were not right. … Read more
Change has been endemic in business for decades. Yet identifying, initiating and implementing it successfully has never been straightforward and results almost invariably fall short … Read more
The perpetual balancing act between selfishness and selflessness, or self-interest and group-interest, is evolutionarily fundamental. So much so that it has been described as “The … Read more
Recently I came across an article in the July-August 2015 Harvard Business Review entitled, “People before Strategy.” (I am not sure the link will work, … Read more
“Mine!” Who hasn’t heard a young child say that? The concept of ownership is one of our most primitive senses. Indeed, I once read that … Read more
In 1991 Charles Handy concluded that the basic purpose of an organisation is to perpetuate itself within the context of the environment in which it … Read more
Of course you are not a talking head. But are you – or any members of your team – in danger of becoming one or … Read more