Naked Nights: Diary of Customer Service on a Trip to Tunis (3)
Days 4 and 5: Plumbing the Depths. It seemed that my faith was futile. The next 2 days brought more of the same. I persisted … Read more
People Management
Naked Nights: Diary of Customer Service on a Trip to Tunis (2)
Days 2 and 3: The Saga of Socks and Shoes. Unfortunately over the next couple of days things got worse. At the end of Day … Read more
Naked Nights. A Diary of Customer Service on a Trip to Tunis. (1)
Arrival and Day 1 It has to be every traveller’s nightmare! Dread turned to disbelief and then rapidly to dismay as the luggage carousel … Read more
Business Balance and Life’s Teeter-totter
As human beings one of the biggest ongoing battles we face is the balancing act between self and society. The struggle between selfishness and selflessness … Read more
Getting off the bonus treadmill!
The festive holidays are over; as ever sped on their way by the bonus season and some promise of reward for reluctant returnees. Yet here … Read more
Realising Resolutions: How to Avoid Resolutions Becoming Regrets
It’s that time of the year when you are likely rising to the challenge of keeping your New Year resolutions. And as you do, you … Read more
Overcome the Negatives of Globalisation
We all know, and it is universally acknowledged, that globalisation has dramatically increased competition and created unprecedented demands to be more responsive to customer needs … Read more
It’s Time to Pull Together
This week brought confirmation of something that I have more than suspected for a long-time. Yet, while validation brings vindication, the picture portrayed is alarming. … Read more
Best Definition of Employee Engagement
It is hard to keep track of all the different definitions of employee engagement. David MacLeod’s government appointed task force identified more than 50 perfectly … Read more
Management, Manipulation and Employee Engagement
If you are striving to be a better manager – which, as a self-respecting manager you undoubtedly are – you may find it helpful (even … Read more