Organisational Development: What OD really is
It is natural whenever you come across a definition (on a subject that interests you) to try to put it into your own words. That … Read more
Leadership
Light in dark times
Sustainability has to include sustainability of the organisation itself. Paradoxically that demands an external focus.
Poor Customer Service: What is it with banks?
It is not the customer who is the source of profit, but the service provided to customers.
Naked Nights: Diary of Customer Service on a Trip to Tunis (3)
Days 4 and 5: Plumbing the Depths. It seemed that my faith was futile. The next 2 days brought more of the same. I persisted … Read more
Getting off the bonus treadmill!
The festive holidays are over; as ever sped on their way by the bonus season and some promise of reward for reluctant returnees. Yet here … Read more
It’s Time to Pull Together
This week brought confirmation of something that I have more than suspected for a long-time. Yet, while validation brings vindication, the picture portrayed is alarming. … Read more
Best Definition of Employee Engagement
It is hard to keep track of all the different definitions of employee engagement. David MacLeod’s government appointed task force identified more than 50 perfectly … Read more
Management, Manipulation and Employee Engagement
If you are striving to be a better manager – which, as a self-respecting manager you undoubtedly are – you may find it helpful (even … Read more
Can you really manage with non-permanent employees?
As a writer myself, I understand the difficulties of creating “attention-grabbing” headlines and titles. And this week I was struck by the headline, ‘Why the … Read more
Work-Life Integrity is the Answer
A common theme in articles I have been reading this week is employer brand and the creation of places where people want to work. These … Read more