People Assets – So What?
It started so well. There I was, explaining the thinking behind Human Assets and the Chief Executive I was talking to was not only agreeing … Read more
Human Capital
Beyond Motivation
Question: “What is the difference between motivation and commitment?” Answer: “A hen and a pig both contributed to your grill but while the hen was … Read more
“Companies earn the bad attitudes of their people.”
That is certainly a statement that doesn’t pull any punches! And, if it is true, then the Towers Perrin 2007 Global Workforce Survey revealing that … Read more
Who drives customer experience?
Business is ultimately about meeting the customer’s needs, which is why for so long ‘Customer Satisfaction’ has been the primary CRM measure. Yet surveys indicate … Read more
It’s all about the people!
Business is not complicated. In essence it is simply a case of people finding a way to deliver a product or service to other people … Read more
What is so special about footballers?
Like many people I often ponder the lives of footballers who earn as much or more in a week than I earn in a year, … Read more
Judge not!
It is stating the obvious to say we are all different and hence we all do things differently. Yet this is probably THE single biggest … Read more
Is Management the Brake on Performance
If you had a squeaky door that was driving you nuts, would you decide to wait until it had stopped squeaking before you oiled it? … Read more
“The New Metrics!”
“Today’s approach to measuring financial performance is geared excessively to the capital-intensive operating styles of 20th-century industrial companies. It doesn’t sufficiently account for factors such … Read more
The Great Management Paradox – Solved
One of the greatest ironies of current, early 21st Century management seems to be that, at the very time management are recognising the value of … Read more