The Customer Is NOT Always Right
I have always thought the statement “The customer is always right” was a rather sweeping presumption that was at best questionable and at worst downright … Read more
Happiness at work
It’s all about the people!
Business is not complicated. In essence it is simply a case of people finding a way to deliver a product or service to other people … Read more
Just who is running the business?
We all have stories of struggles with bureaucracy gone crazy; where common sense appears to have flown totally out of the window and we have … Read more
Meaning & Purpose
“The fundamental responsibility of authentic strategic leadership is to provide meaning and purpose for the activities of all people within the organisation through effective and … Read more
Sounding the Charge!
“Companies like to promote the idea that employees are their biggest source of competitive advantage. Yet the astonishing reality is that most of them are … Read more