Complimentary Offers
“The greatest compliment ever paid me was when one asked me what I thought and listened to my answer.” Henry David Thoreau This certainly … Read more
Happiness at work
Being Better
“Business starts and stops with one thing – the Customer!” There aren’t many in the business world who would disagree with that. Or with the … Read more
Heart Power, Commitment & Continuous Improvement
“Once a man has made a commitment to a way of life, he puts the greatest strength in the world behind him. It is something … Read more
Dare to care!
To build a ‘customer first’ culture the customer must come second. ‘Customer care’ is impossible without ‘people care’ first. “Your people must come first because … Read more
Pleasure or Happiness?
That was the question posed by Philip Humbert in his newsletter this week and it certainly gave me pause. Building on his understanding of the … Read more
Beyond Motivation
Question: “What is the difference between motivation and commitment?” Answer: “A hen and a pig both contributed to your grill but while the hen was … Read more
Spotlight on Success
Have you ever stopped to think about success? What it is? Whether you have it? How you get it? How important is it? How much … Read more
Motivation: The Rainbow’s End?
“It is not the job of the manager to motivate employees. That is impossible. It’s a manager’s job to create a happy work environment in … Read more
“The growth of a company is really the aggregate of the growth of its individuals.”
This ‘no-brainer’ statement is actually a serious indictment on the management of most organisations, who just don’t ‘get it.’ Don’t believe me? Then just ask … Read more
“Companies earn the bad attitudes of their people.”
That is certainly a statement that doesn’t pull any punches! And, if it is true, then the Towers Perrin 2007 Global Workforce Survey revealing that … Read more