Thus the slip between cup and lip, strategy and implementation, can be enormous if your focus is wrong and your people are not fully engaged. So make sure when you set customer experience as a measure that it is something over which you have total control and that you are not setting yourself up for failure.
It’s quite remarkable! In a world of incessant change it is a barometer of consistency. It never seems to change. Recent surveys indicate employee disengagement … Read more
My apologies to my devoted fans (you know who you are LOL) for being late with this week’s blog. I hope you will forgive me … Read more
“The goal of leadership is producing servants.” What do you make of that statement – a recent article headline? Do you agree? For me it … Read more
Employee engagement is, essentially, a matter of attitude. Think about it for a moment. What you are looking for in employee engagement, is employees who … Read more
The new Zealise “Triple A Employee ® Model”: a system to help you assess performance on an ongoing basis whilst simultaneously reinforcing the key elements of all your endeavours to engender and sustain employee engagement.
Now you can see how closely allied purpose and employee engagement are. The more you can align these three drivers of individual and organisational purpose the more engaged your employees will be, and the better your organisational performance.
It started before the “Great Recession” but that period of economic history has seen it proliferate even more. Certainly reports suggest the trend of hiring … Read more
“’Teamwork’ is an illusion created when the individual components within a human system accomplish a goal that is credited to the collective, rather than to … Read more
How much do you take things for granted? Something that helps keeps me on guard against this is an unforgettable experience I had when in … Read more