The leader leads and the boss drives. Employee ownership links the life-investment your people are making in your organisation with a sense of shared purpose. It serves as a catalyst to create the autonomy, mastery and purpose that will deliver the well-being and emotional equity to secure employee engagement and sustain better performance and better results. It will thus enable you to stop driving and lead more effectively.
It’s been 10 years since I set out on a new career path with the mantra “HR is the new IT.” For me it was … Read more
All these massive benefits begin by simply recognising that employees are people and not resources.
It is natural whenever you come across a definition (on a subject that interests you) to try to put it into your own words. That … Read more
Sustainability has to include sustainability of the organisation itself. Paradoxically that demands an external focus.
Rigid rules bankrupt customer service and ultimately businesses too!
Lessons: Service Hell versus Helluva (Good) Service My latest trip to Tunis was a marked contrast to my previous 3 which had all been uneventful … Read more
Day 6: The Return Thus it was that 5:30 a.m. the next morning saw me sitting on my computer bag trying to fit in all … Read more
Days 4 and 5: Plumbing the Depths. It seemed that my faith was futile. The next 2 days brought more of the same. I persisted … Read more
Days 2 and 3: The Saga of Socks and Shoes. Unfortunately over the next couple of days things got worse. At the end of Day … Read more