What’s the Customer Got To Do With It?
Yesterday I rediscovered the joys of travelling by train in the UK and spent over 5 hours travelling for a lunchtime meeting only 32 miles … Read more
Employee Engagement
Embedded Entrepreneurship
Isn't it funny, how ideas spread? I heard recently about how sheep in Yorkshire have learned to cross cattle grids by rolling over them. They … Read more
To go or not to go? A Work Dilemma
A key measure of employee engagement and focus of much HR attention is employee absenteeism – people taking unwarranted time off work. Of course, not … Read more
Seal the Deal with Your People!
Despite the gloomy statistics of the employee engagement surveys that indicate such high levels of employee disengagement, there are many companies out there that do … Read more
How fair is your business?
Nobody has ever described life as being fair. Nor is there any obvious reason it should be. Yet we all somehow expect it to be. … Read more
Are you giving your business air?
"Businesses take care to get the right value on the balance sheet for their assets, when they are useless without ideas and people. Ideas and … Read more
Who do you really work for?
Who do you really, really work for? (Sung to the tune of "what do you really, really want?") This may seem like a strange question, … Read more
How to SAve Jobs – Ask Your People
Have companies that have laid off employees missed a trick? Top Consultant's latest newsletter quotes the findings of a survey of 2,500 people conducted by the … Read more
A Powerful New Message
"Stick to the knitting!" Tom Peters. If memory serves me correctly, this was one of the key messages of "In Search of Excellence." Anyway, whatever … Read more
Beyond “The Management Myth”
"If you want to succeed in business, don't get an MBA. Study philosophy instead." Matthew Stewart. Those words, the byline of a June 2006 article, … Read more