How to Build Proficiency
To communicate effectively you’re going to need Information, which becomes Knowledge, which leads to Experience, which leads to Proficiency, which gives you Wisdom, which gives … Read more
Employee Engagement
The Power of Ownership
I have long championed employee ownership, which is a key element of my ‘Every Individual Matters’ Model. It has always seemed self-evident to me that … Read more
A Powerful New Social Contract
It’s true: you don’t know what you don’t know! So, logically, you cannot miss it. But that does not justify the old adage that “ignorance … Read more
Physics, Psychology and Business
Newton’s 3rd Law of Physics. You might not remember it is as that but you almost certainly know it or have heard of it: “For … Read more
How’s Your Customer Service?
I bet you are doing more to monitor customer experience than ever before. That’s a pretty safe bet because technology has simply made it so … Read more
Meeting The Need For Transforming Leadership
In his book, “Leadership” the Pulitzer Prize winning author, James MacGregor Burns defines leadership as, “The reciprocal process of mobilizing, by persons with certain motives … Read more
How Silo-thinking Spreads, Smothers Synergy and Suffocates Strategy
Silo-thinking: even if unfamiliar with the term, you are likely familiar with its effects. That’s because the root of silo-thinking is differentiation and distinction. And … Read more
Organizational Synergy through Empowerment and Teamwork
Synergy. That is a word that may not seem to be as popular or prolific as it once was. Yet that doesn’t make it any … Read more
Strategy Gaps and Change Management Failure: An Insight
Do you have a strategy-execution gap? This may not be something you would readily admit, even to yourself. But, please pause for a moment and … Read more
From Change Management to Change Mastery
Change is a fact of life. It is also a major factor in it. Increasingly so. Both the amount of change and the faster pace … Read more