Thus the slip between cup and lip, strategy and implementation, can be enormous if your focus is wrong and your people are not fully engaged. So make sure when you set customer experience as a measure that it is something over which you have total control and that you are not setting yourself up for failure.
Perhaps one of life’s biggest frustrations can be something that seems obvious to us may not always be obvious to someone else. Maybe that is … Read more
It’s quite remarkable! In a world of incessant change it is a barometer of consistency. It never seems to change. Recent surveys indicate employee disengagement … Read more
“Customers will never love a company until the employees love it first.” That quote from Simon Sinek caught my attention this week. It seems so … Read more
“We JUST need to engage our heads and our hearts in a leadership process that validates the worth of every individual. Where everybody matters.” (My … Read more
My apologies to my devoted fans (you know who you are LOL) for being late with this week’s blog. I hope you will forgive me … Read more
“The goal of leadership is producing servants.” What do you make of that statement – a recent article headline? Do you agree? For me it … Read more
You cannot continue to look upon your people as an expendable, easily replaceable cost. If you want your people to develop and “share their competence” you have to enable this. Treating and accounting for your employees as human capital is the vital first step. Are you ready to take it?
Employee engagement is, essentially, a matter of attitude. Think about it for a moment. What you are looking for in employee engagement, is employees who … Read more
The new Zealise “Triple A Employee ® Model”: a system to help you assess performance on an ongoing basis whilst simultaneously reinforcing the key elements of all your endeavours to engender and sustain employee engagement.