Customer Service Archives - Page 6 of 16

How You Overcome That Great Fear

September 19, 2025November 26, 2015 by Bay Jordan

Most “disruptive” ideas – like the examples rejected by IBM – were first mooted internally. Their originators, however, had the conviction, determination and drive to pursue them and see them through to success, with the ultimate financial rewards that followed. We call that entrepreneurial spirit, but there is no reason why it has to occur outside the organisation. Supporting their development and offering the originator a royalty in return, creates the best of both worlds. It taps into the creative capabilities of your most important assets whilst simultaneously ensuring that results remain “in-house.” That, surely, is the ultimate win-win.

Legally right or morally right?

September 19, 2025November 12, 2015 by Bay Jordan

I don’t know why. It is not a column I normally read. But somehow my eye was drawn to the report of a man who … Read more

How is Your Brand?

September 19, 2025November 5, 2015 by Bay Jordan

Making your people brand ambassadors requires reversing this and focus on outcomes rather than outputs. In order to achieve this you need to make your people brand ambassadors for themselves. In other words, you have to close the divide between individual and organisation. The natural way to do this is to give your people a stake in the outcomes. And there is no better way to do this than through universal employee ownership that results in everyone in the organisation pulling together as a single entity. People need to feel appreciated and, by giving them some skin in the game, you can build this into everything they do, so that it is not an extraneous management process, but an integral part of the organisational culture.

How the Learning Cycle Fits into Organisational Development

September 19, 2025October 22, 2015 by Bay Jordan

This is key: while you intuitively understand that your organisation is the aggregate of the people who work in it, you must consciously recognise that every person is an individual. Maximising your organisational learning means maximising individual employee learning. Thus creating a learning organisation, with an effective continuous improvement programme that secures your organisational development, necessitates ensuring you introduce mechanisms that will identify and circumvent the limiting effects of these filters. Your business demands nothing less.

Challenge: People Skills or People Management Skills

September 19, 2025October 15, 2015 by Bay Jordan

The challenge posed thus provides a good starting point for the HR profession to challenge themselves. Not least because the report can be said to imply, from the very first requirements to be outstanding, that HR is itself confused and does not itself fully understand its own role.

Emissions, Ethics and HR

September 19, 2025October 8, 2015 by Bay Jordan

As the world gets to grips with the fallout from “Dieselgate” I was amazed to learn that 74% of respondents to a CIPD poll agreed … Read more

A misguided idea of leadership: could this be the ultimate leadership mistake?

September 19, 2025September 17, 2015 by Bay Jordan

If you want to fulfil your leadership potential and be more effective as a leader, you don’t need to be more politically savvy – you need to be more “strategically savvy.” You need to be more inclusive. Only then will you build the trust and common purpose that delivers strategic alignment, and ensures sustainability and success, through strategically savvy people.

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