Customer Service

Tension vs. Stress and How to Eliminate One to Avoid the Other

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I am reading Brian J Robertson's  book "Holacracy".  As I do it has dawned on me that the reason why command and control management has not … Read more

The Paradox of Change

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“It takes a lot of learning to keep something stuck.” That was what Nora Bateson said at a recent development session I attended. Only a … Read more

The Power of Purpose

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It has been an extraordinary week. It is as though the whole world has aligned with my endeavours. New light has radiantly illuminated my inner convictions … Read more

Why you should care!

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Ultimately, employee engagement is about caring. But it is a two-way street. If you want your employees to care, then you first have to show them that you care. That is why every individual matters.

Love at Work: A Practical Recipe

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“Work is love made visible.” What do those words of Kahlil Gibran’s say to you? I see them both as a constant source of inspiration … Read more

Love at Work

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You might see the unpunctuated phrase love at work as a simple statement. Or as a question.  Or you might perhaps see it as an … Read more

Beware WIIFM: Avoid Its Present Dangers

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Virtually unheard of ten years ago, WIIFM – the acronym for What’s In It For Me – has become a surprisingly popular term in business. … Read more

The Strange Dichotomy of Organisations and How to Bridge It

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Thus, although coming from three totally different perspectives, all three of these writers reinforce one another’s conclusions. This makes their findings more credible, and more significant for you as a business leader. To significantly transform performance and results you have to create an environment that makes the best of your people or – more accurately – that allows them to make the best of themselves. For this you need to consider how you are going to create a system or systems that addresses the physical and psychological needs of your people. Both collectively and individually, because every individual matters.

Why you, unwittingly, may be just going through the motions

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If you want to change this and turn things around to fully engage employees and optimise their effectiveness you have to find a way of changing the employee’s relation to their work. This essentially means that you have to create an environment where your employee is not working to “make someone else’s goals come true.” The only way you can do that is to create an environment of shared goals, where your goals and the employee’s correspond. That is the necessity. You have to ‘make your business their business’ – there simply is no other way to resolve this fundamental problem.

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