Turnaround Leadership
“In order to be a leader a man must have followers. And to have followers he must have their confidence.” Dwight D Eisenhower Simple yet … Read more
Customer Service
Flaming Enthusiasm
“Flaming enthusiasm, backed up by horse sense and persistence, is the quality that most frequently makes for success.” Dale Carnegie This past Saturday I had … Read more
How’s Your Service
“If things are not going well with you, begin your effort at correcting the situation by carefully examining the service you are rendering, and especially … Read more
No-one is Insignificant
“No man is so insignificant as to be sure his example can do no hurt.” Lord Clarendon Rather a negative thought that one, … Read more
The Power of Appreciation!
“The deepest principle of human nature is the craving to be appreciated.” William James I found it! For weeks I have been searching for … Read more
Being Better
“Business starts and stops with one thing – the Customer!” There aren’t many in the business world who would disagree with that. Or with the … Read more
Heart Power, Commitment & Continuous Improvement
“Once a man has made a commitment to a way of life, he puts the greatest strength in the world behind him. It is something … Read more
Dare to care!
To build a ‘customer first’ culture the customer must come second. ‘Customer care’ is impossible without ‘people care’ first. “Your people must come first because … Read more
A Perfect Storm
Are you sailing blithely into it or are you steering well clear? This week I came across an MIT Sloan Business Insight article (“How to … Read more
Can’t get no satisfaction?
“A job for life” – a “consummation devoutly to be wished” or the next closest thing to hell on earth? I guess the answer to … Read more