Will RISES prevent a fall?
After writing about values for the past few weeks, it seems only appropriate to pause to consider the new values-based direction that Barclays Bank is … Read more
Customer Service
Consistent Values: Key to Community Building
If values define your vision and your vision shapes the behaviour that builds the community that drives your organisation, you would have to agree that … Read more
The Core of Effective Communication
Effective communication is a life-skill and certainly a core competency for any leader. Whether you are trying to change the culture of your organisation, transform … Read more
Survival, Sustainability & Employee Engagement
Would you say that employee engagement is essential for organisational survival? Possibly not. After all, if reports and surveys are to be believed, very few … Read more
When marines cry!
It seems unheard of to make a US marine cry – especially in public. So to achieve this through something that can only be described … Read more
Backward thinking. Don’t you make the same mistake!
Yesterday Sainsbury announced the replacing of their “Customer Service and Colleague Director” with “HR Director.” Perhaps it is only to saving printing costs and make … Read more
Beyond Motivation: The 3 key elements of 21st century management & how to embed them
Can you not just imagine how this would transform your business and its performance and results? There is no magic formula but this could be the closest thing. So what are you waiting for?
What a difference being sociable can make!
Where do you stand on social marketing? That is not an easy question. Even the term ‘social marketing’ invokes a multitude of different concepts. That … Read more
Who cares?
Do you ever ask yourself if anyone really cares? Although I try to avoid being cynical and to give the benefit of the doubt a recent … Read more
Care to engage
Who cares wins! I don't know what David Stirling or the SAS would think of that misstatement of their motto "Who dares wins!" But I … Read more