Cross the manager/leader divide!
There is a new fashion in town. You may have seen it. You may have experienced it or, more accurately, be experiencing it yourself right … Read more
Customer Service
It’s no joke really!
Have you ever noticed how a good joke spreads? And endures? Have you ever wondered why this is? Or thought about what makes a great … Read more
“Double Standards”
The recent announcement that Network Rail bosses are getting 6 figure bonuses despite failing to achieve corporate targets hardly caused a ripple. Apart from the … Read more
“Killer Service!”
This past week I encountered two extremes of “killer service” worth sharing. The first instance was when a friend, who had asked me to give … Read more
37 years to go?
I was shocked this week by an email quoting research by British sociologist David Halperin that only 29% of British people believed that others can … Read more
Aaarghh! It’s enough to drive you nuts!
Chocolate-box pretty! That was our garden when the cherry tree blossomed: the symbol of summer finally arrived. Then last year – nada! Absolutely nothing! We … Read more
Employees as assets
It is ironic – and not a little frustrating! How often have you heard a colleague or senior executive say, “Our people are our greatest … Read more
Collaboration, Collective Intelligence & Employee Engagement
Do you ever give collaboration any conscious thought? I hope so, because it is integral to virtually everything you do, and certainly a key aspect … Read more
The Semantics Say It All!
Are you perhaps guilty of saying or implying this and making your employees feel Bolshie, otherwise and disengaged?
The Tyranny of the Task!
A relative of rigid reliance on rules, the tyranny of the task is a result of employee disengagement and entails obsessive, fixated, unthinking behaviour that is counter-productive to almost everything you are trying to achieve. And the only way you can prevent it is to ensure you engage your employees.