It’s Time to Pull Together
This week brought confirmation of something that I have more than suspected for a long-time. Yet, while validation brings vindication, the picture portrayed is alarming. … Read more
Customer Service
Best Definition of Employee Engagement
It is hard to keep track of all the different definitions of employee engagement. David MacLeod’s government appointed task force identified more than 50 perfectly … Read more
Looking for leadership
How’s your organisation’s leadership? That is likely to be anything but an easy question. Especially if you are the organisation’s leader! And it is … Read more
When Policy Plays Principle!
You have to hand it to the government for trying. On the face of it trying to improve productivity by enhancing employee engagement through employee … Read more
Does it have any real value?
You do not have to be over 21 to have experienced it. Nonetheless, the likelihood is that if you are over 21 you almost certainly … Read more
Employer Branding, Employee Engagement & Jobs for Life
“Jobs for life.” Where did that concept come from and what does the term actually mean? How many people do you know who believed that … Read more
Sustainable Success Through Optimum Employee Engagement
Sustained success for any organisation depends first and foremost on its employees. Thus it seems self-evident that the more engaged employees are, the more successful … Read more
Chickens, Eggs & Employee Engagement
Employee Engagement: is it an attitude or is it a behaviour? Does it make any difference? Now, you might be inclined to think that is … Read more
The Downside of Performance Measurement
Oscar Wilde once said, “Moderation is fatal. Nothing succeeds like excess.” Maybe he was right, although it is difficult to judge without knowing the context … Read more
It really is this easy!
My core message is not new or original: people are an organisation’s greatest asset. The fact is that it is your people who shape your … Read more