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Business Strategy

Is Management the Brake on Performance

January 29, 2008 by Bay Jordan

If you had a squeaky door that was driving you nuts, would you decide to wait until it had stopped squeaking before you oiled it? … Read more

Categories Business Strategy, Human Capital, People Management, Talent Management Tags culture; organisational performance; training; people development; personal performance; training; people as assets Leave a comment

Meaning & Purpose

January 21, 2008 by Bay Jordan

“The fundamental responsibility of authentic strategic leadership is to provide meaning and purpose for the activities of all people within the organisation through effective and … Read more

Categories Business Strategy, Employee Engagement, Happiness at work, People Management Leave a comment

Who is to blame

January 8, 2008 by Bay Jordan

In my last blog about the fiasco on the British rail network and the inability to complete scheduled engineering works over the holiday season, I … Read more

Categories Business Strategy, Customer Service, Employee Engagement, People Management 4 Comments

Thought & Organisation Building

January 3, 2008 by Bay Jordan

“First comes thought, then the organisation of that thought into ideas and plans. Then transformation of those plans into reality.” Napoleon Hill On the surface … Read more

Categories Business Strategy, Current Affairs, Customer Service, Employee Engagement, People Management 1 Comment

There, but for the grace…!

November 28, 2007 by Bay Jordan

Her Majesty’s Revenue, Customs & Excise managing to ‘lose’ the records of 25 million taxpayers has to be a record for ‘customer’ disservice. But is … Read more

Categories Business Strategy, People Management 3 Comments

Filling the big hole and remaining competitive

September 25, 2007 by Bay Jordan

“Companies are losing leaders at a faster pace than they are producing them. More than 30 million managers and leaders will be retiring within the … Read more

Categories Business Strategy, People Management 1 Comment
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