People Assets – So What?
It started so well. There I was, explaining the thinking behind Human Assets and the Chief Executive I was talking to was not only agreeing … Read more
Business Strategy
Beyond Motivation
Question: “What is the difference between motivation and commitment?” Answer: “A hen and a pig both contributed to your grill but while the hen was … Read more
Spotlight on Success
Have you ever stopped to think about success? What it is? Whether you have it? How you get it? How important is it? How much … Read more
Motivation: The Rainbow’s End?
“It is not the job of the manager to motivate employees. That is impossible. It’s a manager’s job to create a happy work environment in … Read more
Mistakes: A disaster or an opportunity?
“We all make mistakes. Anyone willing and determined to strive for something better will probably make more mistakes than someone who provides only status quo … Read more
“The growth of a company is really the aggregate of the growth of its individuals.”
This ‘no-brainer’ statement is actually a serious indictment on the management of most organisations, who just don’t ‘get it.’ Don’t believe me? Then just ask … Read more
Who drives customer experience?
Business is ultimately about meeting the customer’s needs, which is why for so long ‘Customer Satisfaction’ has been the primary CRM measure. Yet surveys indicate … Read more
It’s all about the people!
Business is not complicated. In essence it is simply a case of people finding a way to deliver a product or service to other people … Read more
Judge not!
It is stating the obvious to say we are all different and hence we all do things differently. Yet this is probably THE single biggest … Read more
Just who is running the business?
We all have stories of struggles with bureaucracy gone crazy; where common sense appears to have flown totally out of the window and we have … Read more