A spectacular own goal!
For a profession that vociferously proclaims its right to a place at the high table of management the HR profession is remarkably adept at undermining … Read more
Business Strategy
You can only wonder!
Life is an enigma. Nevertheless there are certain things that one ought to be able to take for granted. Without question one of those should … Read more
Ban the Rule Books and Performance Management
If nobody ever sets out to do a bad job, why do we need to spend so much time and effort controlling how people do/did their work?
HR: The New Frontier
It’s been 10 years since I set out on a new career path with the mantra “HR is the new IT.” For me it was … Read more
Change Management Needs Leadership
The postman delivered my latest edition of “Best Practices in Change Management” this week. This is the Prosci Benchmarking Report following their 8th longitudinal study … Read more
Well-being, employee engagement and ownership
All these massive benefits begin by simply recognising that employees are people and not resources.
Organisational Development: What OD really is
It is natural whenever you come across a definition (on a subject that interests you) to try to put it into your own words. That … Read more
Light in dark times
Sustainability has to include sustainability of the organisation itself. Paradoxically that demands an external focus.
Rigid rules and the bankruptcy of customer service
Rigid rules bankrupt customer service and ultimately businesses too!
Poor Customer Service: What is it with banks?
It is not the customer who is the source of profit, but the service provided to customers.