Dare to care!
To build a ‘customer first’ culture the customer must come second. ‘Customer care’ is impossible without ‘people care’ first. “Your people must come first because … Read more
Bay Jordan
Pleasure or Happiness?
That was the question posed by Philip Humbert in his newsletter this week and it certainly gave me pause. Building on his understanding of the … Read more
More on People Management
"Talent-management processes can’t work if managers don’t think it is important to develop their people” This, the sub-title of a 2006 McKinsey report titled “The … Read more
A Perfect Storm
Are you sailing blithely into it or are you steering well clear? This week I came across an MIT Sloan Business Insight article (“How to … Read more
Key to Change Management
"When you through changing … you’re through” Wise words, and applicable to both people and organisations. Change is continuous and the challenge of modern life … Read more
The Greatest Thing in the World
What would you say that was? In the 16th century Michel de Montaigne wrote that “The greatest thing in the world is to know how … Read more
Can’t get no satisfaction?
“A job for life” – a “consummation devoutly to be wished” or the next closest thing to hell on earth? I guess the answer to … Read more
People Assets – So What?
It started so well. There I was, explaining the thinking behind Human Assets and the Chief Executive I was talking to was not only agreeing … Read more
Beyond Motivation
Question: “What is the difference between motivation and commitment?” Answer: “A hen and a pig both contributed to your grill but while the hen was … Read more
Spotlight on Success
Have you ever stopped to think about success? What it is? Whether you have it? How you get it? How important is it? How much … Read more